I’m trying to download Windows 8, but it’s stuck at zero percent.

If you are trying to download Windows 8 and it is stuck at 0% and is not showing any progress, the most likely reason is a proxy issue with your Internet Service Provider (ISP). Some things you can do to get Windows 8 installed:

1. Try downloading from another network connection, such as an internet café.
2. Try downloading from another PC:
3. Order backup media:

a. If you purchased Windows 8 online from Windows but did not select the option to include a Windows 8 backup DVD, you may use the Windows Order Summary page to purchase backup media and have it shipped to you. You will need your order number and email address to log in.

b. If you did not purchase Windows 8 from the Microsoft Store, contact the retailer where you originally purchased Windows 8 to find out the options for obtaining backup media.