My HP Envy series Desktop is unable to detect my laptop through bluetooth. I have already checked the settings to ensure that the device is discoverable but it still could not be detected. In addition, there is no problem in detecting other devices such as printer and handphone but just the laptop. Can i know what else i can do to make it work?

Method 1: Check Bluetooth Service Status.

a) Press Windows + R key and type "services.msc" and press enter.
b) Locate the Bluetooth service and right click on it.
c) Click on Properties and check the start option has been enabled.

Method 2: Uninstall and reinstall the Bluetooth driver.
a) Press Windows + X together and select Device Manager from the list.
b) Locate the Bluetooth and expand it.
c) Right click on the Bluetooth and select Uninstall.
d) Follow the onscreen instructions to uninstall the driver.
e) Restart the computer. You may install the latest version of drivers from the manufacturer’s website and check.

If there are no drivers for Windows 8, you may try installing the Windows 7 drivers in compatibility mode.
a. Right click on the driver setup file and then select “Properties”.
b. Choose the “Compatibility” tab.
c. Place a check mark on “Run this program in compatibility mode”.
d. Choose “Windows 7”.
e. Click on “Apply” and then “Ok”.
f. Try to install the drivers and check with the issue.