On my Administrator account, I am stuck on Desktop.

Q

I am an admin user of my pc on Windows 8. When I start the windows it stuck on windows 8 desktop, and not going to the main desktop. I am able to use the "Other User" account but not my own. Is there any solution for this problem?

✍: Guest

A

This issue might have caused due to user profile corruption issues or due to any third party program/app. Before we start with the troubleshooting steps, I would like to know some information about this issue.

1. Have you made any changes to the computer prior to this issue?
2. Do you get any error code or error message?

I would suggest you try the following methods and check if it works for you.

Method 1:
Boot to safe mode and then place the computer in Clean Boot state and check if the issue persists.

Step 1: Boot to Safe Mode.
http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Step 2: Clean Boot, will help you determine which third party app/program is causing this issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
http://support.microsoft.com/kb/929135
Note: After clean boot troubleshooting step, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

Method 2:
Run System File Checker scan from Safe Mode with Command Prompt and check if there are any missing or corrupted system files. System File Checker scan, will help you find and replace missing or corrupted system files.

Step 1: Boot to Safe Mode with Command Prompt.
http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Step 2: Use the System File Checker tool to repair missing or corrupted system files:

http://support.microsoft.com/kb/929833/en-us

Method 3:
Create a new Microsoft Account and check if the issue persists. If the issue gets fixed in new user account, then copy the files on the old user account and paste it to the new user account. Once after copying the files, delete the old user account.

Step 1: Create a new Microsoft Account.
Create a user account:
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Step 2: If the new user profile works properly, then copy and paste the data files to the new user profile.

Follow the steps below to copy the files from the old Microsoft account to the new Microsoft account:

a) Press/tap Windows and x together and select Windows Explorer.

b) Click/tap on View tab and click/tap on Options at the top right corner.

c) Click/tap the View tab, and then click/tap Show hidden files, folders, and drives.

d) Uncheck the box which states Hide protected operating system files. e) Click Yes to confirm, and then click OK.

f) Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.

g) Select all of the files and folders in this folder, except the following files:

•Ntuser.dat
•Ntuser.dat.log
•Ntuser.ini

h) Right click/tap and Select Copy.

i) Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.

j) Right click/double tap inside the folder and select Paste.

k) Restart your PC and check if you are able to log in to the computer using the new Microsoft account with all the files of the old account.

Step 3: If the new user profile is working fine, then delete the old user.

Follow the steps to delete the corrupted user account profile:
a) Login to your new User Profile.
b) Click/tap on the “Windows logo” and type “User Accounts”.
c) Now, select “Settings” and then select the “User Accounts” icon.
d) Click/tap on “Manage another account” and then select the user account that you want to delete.
e) Click/tap on “delete the account”.
f) Depending on whether you want to “Keep the files” or “delete the files” choose the appropriate option.
g) You can delete the other accounts similarly.

2013-12-20, 3617🔥, 0💬