I would like to know why I can't open attachments when I receive them with an e-mail from a friend.

have windows 8 laptop and I have a shaw account for my e-mail I have had some answers to my questions but nothing works. Hopefully if I can give you more information I can get an answer that will work for me.

Duplicate Post Content - I have a windows 8 laptop. My server for my e-mail account is shaw.

When I receive e-mails with attachments I cannot open the attachment.

The attachment says download but when I click on it I get an error message that says

(one or more files cannot be downloaded, TRY AGAIN.)

No matter what I do I cannot move the file to another location to open there. But I should be able to open the attachment from the e-mail. When I click at the bottom of the screen there is a box that says (move) This lightens the color of the screen but when I click on (move) it does not show me where it goes, if anywhere.

Please provide us the following information.

1) Do you get any message when you try to open any attachment?

2) Are you able to open the attachment in other email browsers?

3) What kind of attachments are you trying to open?

4) What is their extension (the characters (usually three) at the end of the file name, after the dot?

5) Is the issue is confined to perticular email attachment?

Please follow the steps given below to save the attachment in Mail App and try to open it if you are still not able to open it please write to us.

When an attachment arrives in an e-mail through the Windows 8 Mail app, you'll recognize it: It's a large rectangle at the top of your e-mail. The rectangle lists the file's name with the word Download listed directly beneath it.

a) Click the word Download next to the attached file.

This tells the Mail app to actually download the file. Until you click the rectangle, the Mail app tells you only the attached file's name and file size. When the download completes, the rectangle turns into an icon representing the newly downloaded file.

b) When the file downloads to the Mail app, click the attached file's icon and choose Save.

That tells the Mail app to copy the file from your e-mail and save it to a folder in your computer.

c) Choose a folder to receive the saved file.

The Windows 8 File Picker appears, letting you navigate to a folder.

d) Click the word Files in the File Picker's top-left corner and then choose which library to receive the incoming file:

Documents, Pictures, Music, or Videos.

Saving the file inside one of your four libraries is the easiest way to ensure you'll find it later.

e) Click the Save button in the File Picker's bottom-right corner.

The Mail app saves the file in the library of your choosing.

After you've saved the file, the Mail app returns to the screen. And, if you notice, the attachment still remains inside the e-mail. That's because saving attachments always saves a copy of the sent file. That's handy because, if you accidentally delete your saved file, you can return to the original e-mail and save the file yet again.