Unexpected kernel mode trap

Q

recently after my computer updates the next time i turn on my computer i get the BSOD and a message about an unexpected kernel mode trap. i have uploaded the minidump and system info here: https://onedrive.live.com/redir?resid=9DD5EEE5306D9F5A!172&authkey=!AKbffeNfduEY90g&ithint=folder%2cdmp

✍: Guest

A

BugCheck 7F, {8, fffff8033dffde70, ffffd000227b0ff0, fffff8033c833af3}

*** WARNING: Unable to verify timestamp for mfehidk.sys

*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys

Probably caused by : mfehidk.sys ( mfehidk+5cc35 )

That is McAfee however it could just as easily have been AVG.

You are running two major antivirus programs which is an absolute must not do. They will interfere with each other, cause strange issues, and actually lower your security.

Uninstall both AVG and McAfee. Use Windows Defender which in Windows 8/8.1 is a full antivirus.

AVG Removal Tool

http://www.avg.com/us-en/utilities

McAfee Removal Tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

List of anti-malware program cleanup/uninstall tools http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Resolving Blue Screen errors in Windows 8/8.1 http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows (applies to Windows 8/8.1). If you can't start Windows 8/8.1 try using a Repair Disc (see methods to make one below) to access Safe Mode and other trouble- shooting steps.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

BCCode: 7F 0x0000007F which is the same as 0x1000007F <-- read this link

http://msdn.microsoft.com/en-us/library/ff559244(v=vs.85).aspx

BCCode: 7F 0x0000007F which is the same as 0x1000007F <-- read this link

http://www.faultwire.com/solutions-fatal_error/Run-a-system-diagnostic-utility-supplied-by-your-0x1000007F-*1304.html

2015-06-24, 3271🔥, 0💬