Set up Samsung 4G smart phone to sync with Windows Media Player (PC running Windows 8). Went to Sync tab and created sync list. Connected device (phone) to download music list. USB connected successfully. Device did not display in "connect a device" area. Don't know why it doesn't connect. Retried several times. Need a resolution.

As per the description I understand that you are not able to Sync the Samsung 4G smart phone with the Windows Media Player. I will certainly help you with this issue.

There could be several reasons for causing this issue. Windows media Player settings are incorrect, unsupported files or phone device is not synced correctly. Let’s try to identify the actual cause and troubleshoot accordingly.

However, before we proceed I would require some more information to assist you better.

1. Have you unlocked the phone while connecting with the computer?

2. Did this problem recently begin? If so, do you remember making any changes to the system prior to this issue?

3.. What is the make and model of the Samsung 4G smart phone?

4. Are you able the phone connected in the File Explorer?

If it is recognized in File Explorer but in syncing with Windows Media Player, then I would suggest you to try the following methods:

Method 1:

Refer to the article that will give you information on ‘How to set your device“

Set up a device to sync in Windows Media Player

http://windows.microsoft.com/en-ca/windows/set-device-sync-media-player#1TC=windows-8

If the issue still persists, then try method 2.

Method 2:

Run the Windows Media Player Settings troubleshooter and check if the issue persists.

Follow the steps to run the troubleshooter:

a. Press “Windows key + C” on your keyboard to show the Charms bar.

b. Type Troubleshooting and click Troubleshooting under Settings.

c. Now select Programs in the search option.

d. Under Media Player, select Windows Media Player Settings to run the troubleshooter.

If the issue still persists, then try method 3.

Method 3:

Reinstall Windows Media player

If the issue still persists, I would suggest you uninstall and reinstall the Windows Media Player and check. Refer to these steps:

a) Press Windows Key +X, select System.

b) Click on Windows Updates on the left bottom.

c) Click on Installed Updates on the left bottom of the new window.

d) In the new Window, click on Turn Windows features ON or OFF on the left panel.

e) Expand Media Features and uncheck the box against Windows Media Player.

f) Click OK and restart if prompted. Follow the same procedure and check the box against Windows Media Player to reinstall.

Also see:

Windows Media Player DRM: Frequently asked questions

http://windows.microsoft.com/en-ca/windows-8/media-player-drm-frequently-asked-questions