Frozen lock screen

Q

I am using windows 8, unfortunately it is now frozen on th e lock screen page and there is no cusor. I have tried pressing windows key with other letter keys after reading similar responses but nothing works. No keys are working.

✍: Guest

A

Could you answer few questions to help us understand the issue better:

1. Have you tried restarting the computer?
2. Are you able to boot to the desktop after restarting the computer?

I would suggest you to disconnect all the external hardware devices and check.

You can also go through the link and follow the steps given. Here is the link for your reference.

Windows hangs or freezes
http://support.microsoft.com/kb/2681286

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss

2013-04-14, ∼4182🔥, 0💬