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My scroll will not work on my Windows 8 computer.
So my scroll stopped working on my labtop when I installed the new update (8.1) about 3 weeks ago. I've tried going to mouse setting and all that, but its not doing anything. so does anybody know how to turn in back on?
✍: Guest
Usually this issue causes due to mouse/touchpad driver compatibility issues or due to hardware issues. To assist you further with this issue, I would like to know some information regarding the same.
1. What is the make and model number of the computer?
2. Do you get any error code or error message?
I would suggest you to try the following methods and check if it works for you.
Method 1:
Run the Hardware and Devices troubleshooter and check if it helps.
Follow the steps to run the troubleshooter:
a. Press Windows key + W on your keyboard.
b. Type Troubleshooting and click Troubleshooting.
c. Now type Hardware Troubleshooter in the search option.
d. Click on Hardware and Devices troubleshooter to run the troubleshooter.
Method 2:
Try reinstalling the mouse/touchpad drivers from the computer/mouse manufacturer's website and check if the issue persists.
Step 1: Uninstall the driver:
a. Press Windows key + X on the desktop Screen and select Device manager.
b. Expand the device and right-click on driver and select ‘uninstall’.
Step 2: Download and install in compatibility mode:
If they have only Windows 8 drivers, then trying installing it in Windows 8 compatibility mode.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu.
2013-12-11, 2488🔥, 0💬
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