Windows 8 - Hitachi Touro Pro
I have 4 x 2TB Hitachi Touro Pro external hard drives. All work 100% in Windows 7.
However, they do not work under Windows 8. When connected you will hear the sound notifying you a USB device was attached but not drive letter. After a couple of minute (2-4 minutes) a drive will appear but it you try access the drive the machine will freeze.
I have tried all 4 drives and they all show the same issue, working in Windows 7 not in 8.
This has to be a windows issue.
1. Do you face any issue, if you use flash drives on your computer?
2. Have you installed device drivers on your computer?
I would suggest you to try these methods and check the issue status.
I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.
Follow the steps:
a. Press â€œWindows Key + Câ€ to open Charms Bar.
b. Select Search option.
c. Select â€œSettingsâ€ then type â€œTroubleshootingâ€ in the Search box and hit enter.
d. Select â€œHardware and Soundâ€ from the Troubleshooter Window.
e. Select â€œHardware and Devicesâ€ under Devices opti
f. Follow the On Screen instructions.
I would suggest you to download and install the drivers from manufacturerâ€™s website in compatibility mode, then check if this fixes the issue.
Follow the steps:
a. Download the driver setup file and save it on your local disk.
b. Right click on the setup file of the driver and select â€œPropertiesâ€.
c. Select â€œCompatibilityâ€ Tab.
d. Make a check mark next to Run this program in â€œCompatibility
modeâ€ and select Windows 7 from the drop down list.
e. Let the driver to install and then check the functionality.
2016-01-04, 1607👍, 0💬
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