Purchased this computer with Win8, upgraded to Win8 Pro during 'Promotional' period (Before Jan. 31, 2013) plus MS 'Code' offer before end of Feb. 2013 for the 'Windows Media Center'. Never having an issue over my first year until I lost everything with the following event(s). I was advised, Dec. 23, 2013 that my 'Hard Drive' had bad sectors and under warranty should be replaced. Proceeded and exchanged Dec. 29, 2013. Installed Win8 Pro ($9.99) DVD with upgrade, ran windows update and everything was fine until Jan. 2, 2014. Then this began occurring randomly: System_Service_Exception (did not record or notice the next line then), but later while thinking I should update 'Recommended' drivers from my OEM (Dell), I began receiving this specific 'Error'; System_Service_Exception.atikmdag_sys. I had 'NOT' yet started updating any drivers before this first abrupt 'Restart'. I have checked with my OEM (Dell) with diagnostics on-line and have run it from my desktop and everything 'Passed'.

✍: Guest


If you don't know where DMP files are located, here's how to get to them:
1. Navigate to the %systemroot%\Minidump folder.
2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

If your computer is not generating DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

2014-01-21, 3485🔥, 0💬