Trouble changing my auto renewal to "Off".

Q

I'm trying to change my auto renewal to "off" but when I click change it goes to "Help us protect your account" page. I enter the code but it just goes to another one of my other emails again. It keeps recycling the "Help us protect your account" page. Any solutions or tips please?

✍: Guest

A

Are you trying to change the auto renewal to "Off" in your Xbox Live account?
If so, you may refer to the Xbox support article and check if it helps:
Turn off auto renewal or cancel membership
http://support.xbox.com/en-GB/billing-and-subscriptions/subscription-management/cancel-xbox-live-gold-subscription
You may also get in touch with Xbox Live support for further assistance:
Xbox forums
http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx

2012-08-13, 3004👍, 0💬